No doubt, paper problems are a hassle. But they do happen. And believe us, they are not something we at Sappi endure lightly either. Our wish with this guide is to make troubleshooting as easy as possible for you. Consider this book a reference. It is full of useful explanations and problemsolving suggestions. We’ve also specified ways for you to document less-than-perfect performance, so we can respond promptly and equitably, and you can get on with your work.