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Have a question? We'd love to hear from you! Submit your question and we'll do our best to answer it right here—or scroll down to see some of the questions we are most frequently asked. If you are on press and are experiencing a paper or print problem, please call our Printer Technical Support at 1.877.SappiHelp (727.7443).

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updates to the FAQs found here.

Frequently Asked Questions

QHow are projects chosen and awarded for the Ideas the Matter program?

A Applications are reviewed by an annually selected, independent committee comprised of leaders in the design industry. Evaluation of project concepts and design will be based on creativity, potential benefit for the nonprofit, impact on the nonprofit’s target community, and effectiveness of the implementation plan. You can find out more at

QDoes Sappi report how much waste you put in a landfill or how much water you use in a year?

A Yes, our sustainability platform is science-based and focused on continuous improvement. We have established five year goals and are committed to public reporting of our progress against these goals. You can read about our performance data for 2012 by visiting where we have our Sustainability report available for download.

QWhen are the 2013 grant proposals due for the Ideas that Matter competition?

A The proposals are due July 19, 2013. You can visit to find the call for entry and also to submit your proposal.

QWhere can I find a printer in my city who has the capabilities to produce the special effects that are in Standard 5?

A Sappi's Printers of the Year online resource will help connect you with some of the best printers in North America. Each gold and silver winner has a page in the searchable online database, which provides information about the award winning printers and their capabilities, printing equipment and location. The database is available at:

QWhat is Augmented Reality?

A Augmented reality (AR) can place a virtual image in a live experience. This is done by pointing a computer or smart phone web camera at a code-embedded high-contrast image , triggering a virtual holographic-type image that comes to life right before the viewer's eyes. AR can include sound, video, graphics and GPS data.